FAQ
How do I place an order?
Browse our collections, select your size, and add items to your bag. Checkout is completed securely on pourlui.com. You will receive an order confirmation by email once your purchase is complete.
How can I track my order?
Log in to your account to view order status and tracking, or use the link in your confirmation email. You can also visit our <a href="/pages/order-tracking">Order Tracking</a> page for full instructions.
What payment methods do you accept?
POUR LUI accepts major credit and debit cards, digital wallets, and other payment methods shown at checkout. See our <a href="/pages/payment-methods">Payment Methods</a> page for the full list.
Which countries do you ship to?
We ship to selected countries and regions. Please refer to our <a href="/pages/shipping-information">Shipping Information</a> page for the most up-to-date list of delivery destinations.
How long does delivery take?
Delivery times depend on your location and selected shipping method. Standard and express options are available at checkout. Estimated delivery windows are shown before you complete your order.
How are shipping costs calculated?
Shipping fees are calculated based on your delivery address, order value, and selected carrier. Any free-shipping thresholds will be displayed at checkout.
What is your return policy?
We want you to love your POUR LUI pieces. Items must meet our return conditions, including eligible product types, time limits, and condition requirements. Full details are on our <a href="/pages/returns-exchanges">Returns & Exchanges</a> page.
How do I start a return or exchange?
Contact our team with your order number and the items you wish to return or exchange. We will guide you through the next steps. For assistance, visit our <a href="/pages/contact">Contact Us</a> page.